In the complex field of software development, accuracy is paramount, and guesswork is unacceptable. When building mobile or web applications, it is crucial to have a specialist who can predict risks and prevent potential problems with the software. Such a specialist is a business analyst or BA, which is a linchpin not only in development companies but also in various industries. In this article, we delve deep into the multifaceted world of the business analyst’s role and responsibilities, unraveling the intricate tasks that shape the foundation of successful project creation. Join us on this exploration and gain insights into how these specialists contribute to the seamless evolution of your projects.

Who is this article for?
 IT professionals, business analysts, and stakeholders in software development.
Key takeaways
  •  Business analysts are pivotal for IT success in software development.
  • A BA’s role is multifaceted, from project inception to testing.
  • Ficus Technologies aids in the seamless evolution of projects for IT businesses

What is Business Analysis?

Business analysis is a strategic process that identifies and articulates changing business needs and proposes appropriate solutions. This complex practice encompasses the development, improvement, management, and strategic planning of systems, all under the guidance of a skilled business analyst. By delving into different methodologies, the role of a business analyst is to contribute to organizational growth by navigating the changing environment. Taking into account factors such as current operations, budgetary constraints, available resources, and future goals, the analyst creates a unique report for each organization. This analysis is crucial to the growth of the business and the company’s reputation, making a career as a business analyst a high-paying and promising option with significant opportunities.

What Does A Business Analyst Do?

At the center of every IT project, the business analyst plays a key role in guiding projects to success. Their day-to-day activities involve holding important meetings, communicating effectively, and analyzing data in detail. By systematically documenting decisions and skillfully visualizing and presenting ideas, the business analyst acts as a link between the client’s aspirations and the project’s implementation. With a clear understanding of client needs, project inclusion, and problem-solving requirements, they collaborate seamlessly with design and development teams. By turning abstract ideas into real-world tasks, a proffesional business analyst moves clients toward new business goals. After the software is released, their contribution extends to providing customers with critical metrics that make it easier to assess the effectiveness of business processes. Essentially, the role of a business analyst is to understand requirements, find solutions, and create a comprehensive project development plan.

The better you understand the business, the better you can add value as a business analyst.

Karl Wiegers

Business Analyst Role: Types Of Business Analysts In the IT Sector

In the vast IT landscape, the business analyst plays many roles, each of which is critical to innovation and organizational success.

  • IT Business Analyst: Primarily concerned with gathering customer requirements, creating software specifications, and developing innovative solutions.
  • Business Process Analyst: Specializes in internal processes, seeking to improve company efficiency by optimizing workflow and management processes.
  • Systems Analyst: Fluent in technical language, interprets customer business requirements, designs IT systems, and has a deep knowledge of system architecture.
  • Investment Analyst: Evaluates the investment attractiveness of the business, ensuring that strategic financial decisions are aligned with the organization’s objectives.
  • Business Consultant: Develops financial models, analyzes markets, and explores ways to grow the business, providing strategic insight.
  • Product Analyst: Monitors vital product metrics, explores growth opportunities, and offers recommendations to improve product performance.
  • Data Analyst: Processes huge data sets using scripts, visualizes information, and conducts quantitative research to draw actionable insights.

The role of a business analyst in the IT sector is varied and includes system analysis, product analysis, investment analysis, and data analysis, demonstrating their versatility as a true jack-of-all-trades.

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Essential Business Analyst Responsibilities

Delving deeper into the nature of the business analyst’s role, this section reveals the critical tasks performed throughout the software development process. It emphasizes the business analyst’s active involvement even before development begins, highlighting his or her indispensable contribution from project inception to completion.

Gather Project Requirements

The Business Analyst serves as the liaison between the client’s desires and the realization of the project. Their responsibility goes beyond mere understanding; it involves a thorough analysis that results in a comprehensive project scope. The skill lies in translating these requirements into language that developers can understand, and that clarifies the next steps. While the position of a business analyst may be similar to that of a project manager (PM), their differences are profound. A business analyst doesn’t manage a team of developers but delves into the client’s pain points to develop innovative solutions. Their input includes creating a detailed development plan, analyzing existing business processes, and leaving the implementation management to the vigilant project manager. The project manager’s job is clear – they oversee, manage, and make sure the sprint is completed and deadlines are met. The synergy between the business analyst and the project manager is the key to project success.

Determine Project Capabilities And Details

The main point is to understand the system’s capabilities, for which the business analyst goes deep into communication with the client. Their primary task is to uncover every detail of the upcoming software. The duties of a business analyst are extensive, from understanding the client’s software needs to presenting them as a troubleshooter for potential customers. They navigate customer pain points and look for appropriate solutions. Armed with this information, the business analyst organizes meetings with the design and development team, meticulously discussing the intricacies of the creation process. At this stage, the business analyst acts as a guide to ensure that the envisioned software fully meets the client’s expectations.

Project Visualization

In the work of a business analyst, the art of visualizing projects becomes one of the key touches. Going beyond understanding, the business analyst moves into the realm of imagination to create a mind map that breathes life into ideas. Whereas Cadabra Studio UI/UX designers are in the business of mapping thoughts through the research process, the business analyst’s responsibilities expand to using visualization to create a holistic view of the project. This visual journey is not just an internal exercise; it becomes a powerful tool for clients to present application ideas to investors. The business analyst’s skill lies in creating a tangible representation of abstract concepts, providing a roadmap that not only resonates with stakeholders but also propels projects to success.

Segregation Of Functional/Non-Functional Requirements

In the role of a business analyst, a critical step is the process of separating functional and non-functional requirements. This task stands apart from defining the requirements for the project. The business analyst must clearly define the functional requirements, which relate to the technical aspects of development, such as design, graphics, and operating systems. At the same time, non-functional requirements are defined, including performance, security, and usability criteria. These distinctions are not just details; they form the basis of the software requirements specification. Accuracy in isolating and clearly defining these elements is paramount. It is the responsibility of the business analyst to ensure that these specifications serve as a comprehensive guide, laying the foundation for a successful and efficient project development process.

SRS Creation

As the project evolves, the role of the business analyst moves into a crucial phase – the creation of the software requirements specification (SRS). It is during this phase that the detailed information about the project finds its structured home. In the SRS document, the business analyst creates an overarching narrative that reflects the project’s purpose, audience, business goals, and needs. The software description unfolds with clarity, describing features, user classes, constraints, and operating environments. All previously identified nuances, from requirements to functionality, converge in this document. For the business analyst, creating an SRS is not just a procedural step; it is the art of translating the various elements into a cohesive blueprint, a guide that becomes a cornerstone for developers, ensuring that the project is clearly aligned with the intended vision.

User Acceptance Testing (UAT)

In the evolution of the business analyst’s role, User Acceptance Testing (UAT) becomes a key step. While QA engineers perform the testing process, it is the business analyst who plays a critical role in defining the end users for UAT. The business analyst’s responsibilities go beyond mere oversight: he or she oversees the process, ensuring that potential users are satisfied with the software and that it fully meets their needs. After UAT, the business analyst meticulously incorporates all relevant information into the documentation. The UAT, under the close attention of the business analyst, becomes not just a testing phase but the final litmus test to ensure that the software fully meets user expectations, indicating the thoroughness of the entire project development journey.

Soft Skills Each Business Analyst Should Have

In the vast landscape of the business analyst role, certain soft skills are pillars, regardless of the specific type of analyst. Beyond the tools used, it is the possession of these skills that defines the professionalism of a business analyst.

  • Analytical Thinking: The ability to analyze data, make comparisons, and identify cause-and-effect relationships is paramount. Logical problem-solving is a cornerstone during interviews.
  • Critical Thinking: Attention to detail and the ability to ask pertinent questions, prioritize, articulate, and defend your point of view are all characteristics of an experienced analyst.
  • Systems Thinking: Structuring data into complex diagrams, identifying interdependencies, and creating visualizations contribute to effective analysis.
  • Accurate communication: The ability to simplify complex concepts is vital. A skilled business analyst communicates succinctly and stays focused.
  • Ability to learn quickly: Keeping abreast of current business trends is essential. While not developers, business analysts need to understand how the industry works.
  • Negotiation skills: Communication plays a key role in the work of a business analyst. From stakeholder meetings to client interactions, effective negotiation and persuasion skills are essential to ensure that the chosen solution optimally meets the client’s needs.

Business Analysis Vs. Business Analytics

While these terms may seem interchangeable, business intelligence and business analytics play different roles and fulfill different functions in the corporate landscape.

Business Analysis:

  • Focuses on methods and functionality.
  • Focuses on solving existing business problems and initiating positive change.
  • Responsibilities fall within the scope of business analysts.
  • Covers areas such as business, enterprise, and process.

Business Analyst:

  • Involved in analyzing data and statistics.
  • Aimed at predicting the future and developing strategies for growth.
  • The responsibility lies with data analysts.
  • It covers business decisions, big data, and planning future strategies.

Essentially, business analysts focus on current processes and process improvement, while data analysts in business intelligence focus on using data for forward-looking analysis and strategic planning. The difference lies in their core tasks and areas of expertise within the business environment.


In the intricate realm of software development, the business analyst’s role emerges as the linchpin, orchestrating tasks that transcend mere technicalities and delve into the strategic heart of business analysts and IT businesses. From initiating projects with comprehensive requirements gathering to steering them through meticulous analysis, visualization, and testing, the business analyst’s multifaceted contributions are the bedrock of successful project execution. Their ability to bridge the gap between client aspirations and project implementation sets them apart as the architects of IT success.

As businesses navigate the dynamic landscape of IT development, the demand for adept business analysts intensifies. Recognizing this need, Ficus Technologies stands as a partner in this journey. With a team of seasoned professionals versed in the intricacies of the business analyst role and IT, Ficus Technologies offers tailored solutions to ensure seamless project evolution. Leveraging their expertise, they navigate the challenges of IT businesses, aligning strategies with the nuanced responsibilities of the business analyst and fostering a trajectory toward innovation and success.

What are the mistakes generally committed by business analysts?

Business analysts commonly make several mistakes, such as inadequate communication with stakeholders, leading to misunderstandings and misaligned expectations. Insufficient data analysis and overlooking critical details during requirement gathering can result in flawed project scopes. Failing to adapt to changing project dynamics may lead to outdated solutions. Inadequate documentation can cause confusion in later project stages. Additionally, a lack of collaboration between business analysts and other project members may hinder the overall success. Successful business analysts must continually refine their communication, analysis, and adaptability skills to minimize these common pitfalls and contribute effectively to project success.

What techniques do business analysts use?

Business analysts employ various techniques to gather, analyze, and communicate information crucial for successful project outcomes. Requirements elicitation techniques involve interviews, surveys, and workshops to understand stakeholders’ needs. SWOT analysis helps assess project strengths, weaknesses, opportunities, and threats. Use case modeling and prototyping aids in visualizing system functionalities. Data modeling and flowcharts ensure a comprehensive understanding of processes. Impact analysis assesses the effects of proposed changes. Document analysis involves scrutinizing existing documentation. Root cause analysis identifies underlying issues. Agile and Scrum methodologies enhance project adaptability. These techniques collectively empower business analysts to navigate complexities and contribute to effective decision-making in diverse projects.

Sergey Miroshnychenko
My company has assisted hundreds of businesses in scaling engineering teams and developing new software solutions from the ground up. Let’s connect.